Going from a level 30 Story Quest to a level 48 ( skipping the story line!! )

#1 - Sept. 4, 2012, 5:07 p.m.
Blizzard Post

My brother and I have been doing all of our missions together. Today after completing a lavel 30 mission Kellach's Attack. with him it skipped me right to a level 48 Mission Forewarned is Forearmed.. His storyline is still fine but i really want the xp and items from the missions I skipped over. Has anyone else had this problem? My Characters name is Tbröther

#110 - Sept. 6, 2012, 12:01 p.m.
Blizzard Post

Hey everyone! Thank you all for reporting this issue, especially to those who provided so much detail about this bug!

This issue should be fixed as of the latest build of the game, and while we will unfortunately not be able to reset characters which have already skipped the level 30-48 story steps, any new characters should not run in to this issue.

If you DO run into this issue again, please let us know everything you can about the issue as soon as possible – what character you’re playing, what race they are, etc. – and we’ll take another look at it!

Thanks, again, and good hunting! =)

#121 - Sept. 6, 2012, 1:05 p.m.
Blizzard Post

I am following up on this issue now, and will keep everyone updated of any changes. I understand this is frustrating and will ensure that the the importance of the matter is emphasized. Until we are able to implement a fix, please be patient and keep us informed of any additional information or details should they arise.

Thank you!

#127 - Sept. 6, 2012, 2:24 p.m.
Blizzard Post

For those who have been affected by the issue, can I please get the following information:

  • Group composition:
    • Race, Profession, Level of Characters, etc.
    • Story choices for each character in the group (Blackout, Vigil, etc.)
  • Who owned the Kellach’s Attack instance (which character created the instance in which others joined)?
  • Which characters progressed on to the Level 48 quest?
  • For those who did not progress on to the Level 48 quest, what quest were they directed to instead?
#210 - Sept. 7, 2012, 11:16 a.m.
Blizzard Post

Hey everyone,

First off, I’d like to extend a personal thanks to everybody who has taken the time to post the details of your situation. These specifics have been extremely helpful in finding the root cause of the issue, and the design team has been hard at work on not only a fix, but a solution for those who have been affected by the bug. I apologize for the inconvenience caused by this unfortunate issue, and assure you that the designers are hard at work addressing all of the critical issues detracting from a positive game experience.

As mentioned by others already, the issue revolves around playing through the missions where you choose your order as a group. The design team is currently exploring solutions for the issue and is working towards implementing a fix as soon as possible.

In the meantime, I would encourage everyone to please keep the discussion civil and on-topic. We are actively working towards a fix and are constantly on watch for any new issues which may arise in the first few weeks of the game! =)

Good hunting!

#213 - Sept. 7, 2012, 11:33 a.m.
Blizzard Post

Thanks for the update Evan. I’m really glad that you are working on an update. Both my gf and I have however completely stopped playing, until the issue is resolved.

I really hope it doesn’t take “weeks” to resolve…

That is certainly not the goal.

As a recommendation, this may be a good time to try out another profession or race. My only warning is that once you reach the level 30-40 missions, you run through them individually until a permanent fix has been implemented. That, or you could avoid the story altogether while you tackle map-completion or dungeons (my style of exploration).

Is there any word on whether or not it will be possible to fix this issue in a manner that allows us to experience the content of the storyline properly at a later date?
I personally do not mind if I have to wait a few weeks to continue the storyline after a reset to make sure issues do not recur. I think most people just want to know that they will be able to experience that content on their characters EVENTUALLY.

Thank you again for your reply, and I am certain all people who are experiencing this problem look forward to further updates.

The designers are discussing a fix for people who have already been affected by the issue. It’s critical to ensure that a reset doesn’t lead to larger issues down the road: such as the ability to choose a second path along a storyline where you’ve already chosen one, leading to what could only be explained as a “timeline paradox” which would surely cause all sorts of unhappiness to the time-space continuum.

The short answer: a permanent fix for those who have been affected by the issue is being investigated, and we thank everyone for their patience in an obviously frustrating situation.

#217 - Sept. 7, 2012, 12:12 p.m.
Blizzard Post

Hey everyone,

We’re doing some further investigation on this issue and would appreciate it if you could post in this thread with your character name if you’ve been affected by this issue. Thank you for your patience and understanding as we look into this.

#266 - Sept. 19, 2012, 4:06 p.m.
Blizzard Post

Hey everyone,

This issue is still a priority and we have a potential fix that we’re working on. While I don’t have much more than that in terms of a status update on this right now, rest assured that we’re still investigating this and want to get you back on track. Thank you for your continued patience; we’ll update again as we make more progress.