Recently, a ton of players on the Guild Wars 2 subreddit are claiming that their accounts have been banned, and the last thing they did was the Goemm’s Lab jumping puzzle. I’m not sure if it’s a coincidence, a rumor, or if something’s going crazy with ban detections. I really want to try the puzzle but I don’t want to get banned.
I can’t go into details, but there were a tiny number of accounts that had false positives for cheating/hacking caused by a bug in the puzzle. We’re fixing that bug (if it hasn’t been fixed already) and reinstating the accounts that were incorrectly banned.
So basically if it wasn’t for the reddit post, these player’s account would stay banned?
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Also, since I do not use Reddit, etc., if something happens and I get banned by this flawless system due to some bug, I won’t be able to appeal my ban. Even if a ton of people get banned due to this bug, only if I make a huge stink on another website (since I wouldn’t be able to submit a ticket or post on here) and enough other people were also affected, then I am pretty much SOL.
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I want to be sure you’re aware that we will always review an appeal of an account termination. We also maintain a busy, and actively-supported Account Issues Forum, and folks get help there all the time. So if something happened — and let’s be clear that that possibility is extremely tiny — you can:
Truth be told, we are far more likely to see emergent issues on our own forums than we are on an external forum. I can’t speak to this particular issue, to say “We learned of it [here]” but in a general sense, we track the Guild Wars 2 forum regularly, and you absolutely do not need to join an external forum to get help.
As previously mentioned, we’ll provide more info about this later.
As I said above, I can’t go into details on exactly how our cheat detection system works, but:
- The bug in the jumping puzzle would sometimes cause the player to teleport, as if they used a teleport cheat
- Running the JP repeatedly could cause a number of these teleports to happen
- When reviewed, the behavior looked identical to a cheater using teleports to try and get through the JP
- As soon as we discovered that the teleporting was being caused by a bug, we alerted our GMs and stopped flagging any accounts that exhibited this specific behavior
- We’re in the process of restoring any mistakenly banned accounts (even if their appearl was initially denied), and fixing the bug
As always, a player who feels they were banned in error can go to the Support link at the top of this page and click on “Ask a Question” to contact support.
And here is that update, as promised: https://forum-en.guildwars2.com/forum/support/account/Security-Advancements-and-Reinstatements/first#post2312418
