Getting nervous about buying gems

#1 - July 12, 2013, 5:23 a.m.

I’m wondering if I should just not buy gems anymore. I see (from reading other peoples problems on the forum) that you can lose what you already purchased in the past and paid for due to paypal or your credit card messing up. I expect that it is even possible for game cards to glitch, after all nothing is completely perfect. As best I can tell, once there is some sort of problem, your account is permanently closed. You are not given recourse to pay in a different way than the one that messed you up.

I would hate to buy $20 worth of gems and have something go wrong and lose all the investment of time and money in my account.

Saying it is unlikely to happen isn’t a solution. The chance that it could happen and that an optional purchase of gems for fluff could cause me to lose my account makes it not worth it for me.

My question: is there any way to separate the purchase of new things from the gem store from your actual game account. For example, I would be willing to sign up for an option that does not deliver what you have bought UNTIL your money is in ANET’s hands. This would protect my game account and allow me to purchase the fluff items without fear. I can wait a few days or even a week or two to receive an item just to be sure that something doesn’t go wrong with my account.

Gaile Gray

#5 - July 12, 2013, 12:08 p.m.

Brother Grimm.5176:
The only issue that I’m aware of that will likely result in an absolute account shutdown with potentially no recourse to reopen is if you reverse or deny payment of a legit CC charge….that requires an ACTIVE action on part of the CC holder. Any other “mistakes” would certainly be actionable and have other recourse to be reinstated.

That’s correct. Account terminations for payment issues are quite unusual.

Katz — We will go out of our way to not terminate an account and naturally, we appreciate the support of all those players who legitimately purchase gems. If an issue arises, please do not do a charge-back, but simply contact Support and the team will work with you to resolve it. The process of submitting a charge-back will result in account closure — we really don’t have any choice about that. But many, many other issues are resolved by working with the team — and our helping you is clearly a win/win situation, so we’re delighted to be given the chance.