GW1 was a long time ago. I have no idea what my character name was. I sent an e-mail requesting my character name to [email protected] over a month ago without a response. Is e-mail not the right route to go for this? How do I get my character name so I can log into my old account?
You can get into Guild Wars Support on this link: https://guildwars.zendesk.com/home. Click “Submit a request” and fill in as many fields as possible. Please note that a couple of drop downs are involved, so that the ticket can be properly routed.
I feel sure the team can help you.
What you are quoting is a general news post on the main page of the support site. That page is the Support Site, and it has the “Submit a request” near the top center of that page. The form that is presented when you click that link is your webform.
This is not a circular link, although you may assume so if you only read the news post.
I will ask our web team if it’s possible to make the Submit a request section a bit more prominent, but I don’t think they’re modifying the Guild Wars website, so I think folks will just need to look around on that page to find it. It’s definitely there.
Ahh, my bad. I really didn’t see the ‘Submit a Request’ tab. Disregard my foolishness, please.
Maybe a line that says “Submit a request using the tab at the top of the page” would be a bit more clear to those of use with limited awareness. ; )
Interesting idea! Let me converse with my team member about this and see if there’s a way to make the ticket-submission process more visible. I do know the focus of the page is on self-help, because many players (the majority, I think) never need to submit a ticket but simply need to use the Knowledge Base — which is presented front and center — to get the info they need. So perhaps anything that points to “submit a ticket” too broadly would subvert that objective, which means unnecessary delays for the player and a higher ticket volume that will delay response time.
That’s all just musing on my part, though, and I’ll ask. Thank you for the suggestion.
