so i have the problem with register gw2 CE retail code to another e-mail and not link it to the pre-purchase one.
Is it possible to buy a normal edition or digital deluxe and add the cd-key to my pre-purchase account??
so i have the problem with register gw2 CE retail code to another e-mail and not link it to the pre-purchase one.
Is it possible to buy a normal edition or digital deluxe and add the cd-key to my pre-purchase account??
Oh I don’t think you need to do that! If you have a retail code, the team can help you re-link. It may take a few days, to be honest, but I do believe it can be done. I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
so i have the problem with register gw2 CE retail code to another e-mail and not link it to the pre-purchase one.
Is it possible to buy a normal edition or digital deluxe and add the cd-key to my pre-purchase account??
Oh I don’t think you need to do that! If you have a retail code, the team can help you re-link. It may take a few days, to be honest, but I do believe it can be done. I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
“a few days” in this case meaning at least a week. We’re STILL trying to get our guild leader back into the game with this same issue, and he opened his ticket on September first (ten days ago).
That guild leader being me… my oldest ticket (10 days) has yet to get any attention at all. I received an update stating that my most recent ticket would be transferred to the billing team yesterday but the ticket is still in “updated” from the last time I put in an update.
10 day ticket: 120901-018012 – Serial Key Issue with weird subject
Subject: Submitted from Web – 09/01/2012 02:00 PMNew ticket: 120910-000890 – Serial Key Issue Correct subject
I’m following up again now.
Others who posted — please provide your 12-digit incident or ticket number. Thanks.
