After updating today (Fractured!), I am unable to access the Gem Store. Sometimes this happens on the mac client I’m aware, but the TP is still able to be used and the tabs of the gem store are displayed, just none of the items and it displays the yellow/gold loading animation. Tried restarting, but with no success.
Hi J Season,
I would like for you to delete the Guild Wars 2 folder located within your Users library folder. You can do this by following the instructions below:
1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the Finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the Finder menu bar. A dropdown will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.
The next time you launch Guild Wars 2 it will create a new version of the folder that you deleted.
Please launch Guild Wars 2 and see if you are able to log in and play without issues.
Hope this helps!
Hi J Season – Thanks for the screenshot!
And I want to apologize for how dry a lot of these steps are – generally the Mac issues are a “known issue with a fix” or a “known issue without a fix.” These particular issues, however, can usually be resolved.
I would like you to stop any applications that may automatically start in the background when you turn on your computer. When you remove these applications from the startup list, you may want to note them down so you can manually re-add them in the future if you wish. Doing this will help us determine if another program is interfering with your ability to run Guild Wars 2.
Please perform the following:
1. On the Finder menu bar, click Go > Applications > System Preferences.
2. Under the System header open “Accounts.”
3. Choose your account on the left.
4. Click the “Login Items” button on the right.
5. Select any items in the list and click the minus button below the list one at a time.
Once these are removed please perform the following:
1. On the Finder menu bar, click Go > Computer.
2. Open your Hard Drive.
3. Click System > Library > and Startup Items.
6. Please remove any applications that are listed here.
Once these items are all removed from both locations please restart your computer and try the game again. If the issue persists please let me know.
Hey guys, glad to hear everything worked out.
