Gemshop problem

#5 - Sept. 11, 2013, 1:28 p.m.

Hi Xaton – If you’re still having issues and the above troubleshooting steps didn’t resolve the issue for you, be sure that when you launch Guild Wars 2 that you’re running the application as Administrator. Aside from that, I’d recommend disabling any security software (so we can rule out any interference) and updating your system’s root certs. You can do that by following the steps below:
1. Close out of Guild Wars 2 if you have it running and go to your Documents folder. In the Guild Wars 2 folder you should have a file called Local.dat, delete this file.

2. Download the program from the link below:

http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. Run the program. You will probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear.

If you run the program and nothing happens that’s OK, it is as it should be. Once you’ve done this, log back into Guild Wars 2 to see if the issue is still happening.

This doesn’t sound like an issue with your purchases. You would get a very specific error message telling you so if that was the case.

Hope this helps!