I bought 1600 gems yesterday because I wanted to use 800 for ONE character expansion slot, and to save the remaining 800 for future use. I then went on to buying the slot, but I did not get the purchase confirmation after clicking on the “confirm” button, and my gem balance did not decrease from 1600, leading me to believe that the transaction did not go through. I then tried it for a second time, got the confirmation, and saw my balance decrease to 800. So I logged off, saw ONE new character expansion slot, and made a new character. I played for about 20-25 minutes on my new toon, when I decide to log on to a different character, but upon reaching the character select screen, I notice that I had ANOTHER character expansion slot and began to panic. I logged on one of my older characters to check my gem balance and saw that I had ZERO gems left.
I then emailed support to tell them of the problem, and to possibly get my 800 gems back. Sadly, they said that they could not do anything to reverse the process or give me recompense, and said that I should post my problem here. All I want is to get rid of the unwanted character slot and get my 800 gems back, is that so hard to do?
