Gem Store Purchases

#1 - Oct. 10, 2013, 5:36 a.m.

Hiya,
I had 250 Gems, I bought 4000 gems transaction number: 34459636 so
my balance was then 4250
I bought one of those jack in the box sickles for 800 and received it in the mail (equipped it) my balance was 3450
I then bought one of the Bone Picks for 800 so my balance is now 2850 however I haven’t received the Bone Pick item as of yet and it doesn’t appear in recent transactions but the gems have been subtracted.

Just so you are aware.

Cheers

Drifyt

Gaile Gray

#4 - Oct. 10, 2013, 12:06 p.m.

If the store is busy, it can take a bit of time for an item to arrive. Also, yes, a full mailbox can prevent the mail from coming until you removed the excess mails and get your number under 10. (Look for the envelope graphic — that’s the type we’re talking about.)

If you don’t have your item after 24 hours, and if you’re below 10/10 (and remember, it shows 10/10 even if you have 50 of 10, so you need to get below 10/10 for reals) then please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.