gem store purchase not delivered

#1 - Jan. 11, 2013, 2:48 p.m.

a couple of days ago I bought a “Minis 3-pack” from the gem store but it didn’t arrive in my mailbox and I’m sure to have purchased it because the game removed the 300 gems from my currencies and the item appears in my recent purchase list; so what’s happened?

my contact info are

username : [email address removed]
display name : TheCheater.5190
character : Karadak

[Moderator note: please do not include your email address in your forum posts.]

Jeffrey Vaughn

#2 - Jan. 11, 2013, 2:57 p.m.

Is there room in your mailbox? Try deleting some old messages. There’s a cap on the amount of mail you can have in the mailbox, and new messages will be queued up until there’s more room.

Jeffrey Vaughn

#4 - Jan. 11, 2013, 3:36 p.m.

Yeah, the count isn’t always accurate, it’s a known bug. Closing this thread since it’s working.