Hi There,
About an hour and a half ago I bought 15 black lion keys from gem store for 450 gems per stack of 5. So 1350 gems in total. The gems were debited straight away but no keys have turned up in my inventory or in mail or to collect from TP ??? Help please
Try deleting your old mail… I have had that problem before. The items are delivered via mail
Correct. We just “resolved” an issue for an ArenaNet employee who wasn’t aware that there is a limit of 10 mails in your GW account. (Not counting NPC and event mails, that is.) So please reduce your store of mails and I just bet that purchase drops into your box real soon!
If you continue to have issues, even after clearing your mailbox, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.
