I’ve been trying to buy gems for the gem store for over a week now, but I keep getting the same failed attempt message whether it’s with credit card of Paypal. Because of this, I can’t fully enjoy the Halloween event like I’ve been trying to. Is there something wrong with the gem store or have I been cut off from buying gems?
I hope you both have contacted Support. They definitely will help you!
I did. ANet’s Customer Service “unflagged” my account so that I could purchase more gems. Here’s the deal: Each time I make a $50.00 USD purchase in the Gem Store, ANet flags my credit card. The next time I try to make a similar purchase, ANet turns it down since they flagged it after the last purchase. Because it was a failed transaction, my credit card company also flags it and then my credit card becomes unusable. So, each 50.00 purchase results in my credit card becoming flagged both at ANet and the credit issuing company. I predict that this is going to have to change on ANet’s side of the transaction, because a tremendous amount of revenue is being lost and there are undoubtedly going to be a lot more purchasing opportunities in a month for the next holiday events.
That could be what is happening, sure. But what I’ve learned in investigating these situations is that it’s often the reverse order: The bank/CC issuing agency blocks the purchase, then unblocks it, but with that block, our security elements kick in, and it’s a circle that sometimes is best addressed with a call to the CC company rather than to us.
Having said that, since you’re discussing with Support, and since they can review your individual situation, I feel sure they’ll work with you and make the purchases possible.
I am sorry that you’re having this level of frustration, and we really do want to make it easier and more pleasant for you to purchase gems!
