Gem store is still broken/credit card declined/paypal declined

#1 - Sept. 13, 2012, noon
Blizzard Post

Todays maintance did not fix this issue. we are thousands that want to buy gems and trade for gold or items. This is not working for thousands of us. Please fix this issue asasp.
I bought gems earlier this week. then.. the day after i was declined. (maybe i am registered as a high risk in arenanet system) as i have read some people talk about this issue.

I have as many tried my own and my wife visa card maybe 50 times. called my bank and checked all kinds of issues.
please!
if any of you support guys read this contact me, as i want to give you money, but can’t…
paypal is not working either

#2 - Sept. 13, 2012, 1:31 p.m.
Blizzard Post

If you’re still having issues you should contact customer support and they’ll help you.

#44 - Oct. 4, 2012, 2:41 p.m.
Blizzard Post

Any issues with purchases need to be directed to our Customer Support team. Please create a ticket in-game or contact them here: http://en.support.guildwars2.com/

Thank you!