Gem store error

#5 - Oct. 1, 2013, 12:09 a.m.

And of course if you still need help, please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

#34 - Oct. 1, 2013, 2:33 p.m.

Ok, guys — so I can be clear: You are not experiencing the “parse error” that occurred earlier, but you are not able to purchase gems?

What sort of message are you getting at this time?

#36 - Oct. 1, 2013, 3:01 p.m.

I’m glad you could make that purchase, Snapdragyn. This thread has been flagged for the devs, because we believe the issue is resolved and yet, if someone of you are having issues, we want to continue to keep an eye on things.

Thanks for posting; I’ll continue to track this.

#41 - Oct. 1, 2013, 5:19 p.m.

The devs looked at a few accounts in this thread, and it appears the attempts were made before the fix, and in one case, the CC number was invalid.

About the “approval fail” thing: That is the system saying “Hold on, maybe that’s not a valid purchase attempt” and a block to prevent misuse of your card. If you’ve tried to purchase and have failed, you should know that several attempts in a single day will cause a security block. Support will need to help you by whitelisting your account. I know that’s a bit of a nuisance, but it really only takes a few minutes. Could you please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

#46 - Oct. 2, 2013, 11:51 a.m.

Well, for goodness sake!

Sometimes folks get that message when they’ve had a few failures, but I know that Support can help you, and it won’t take long for them to do so. If you’d submit a ticket or email [email protected], they’ll get the straightened out for you!

#49 - Oct. 2, 2013, 12:50 p.m.

Hi, everyone. As Gaile mentioned, this issue has been flagged for the development team and they’re actively working to resolve it. Many thanks for your understanding.

#53 - Oct. 2, 2013, 3:37 p.m.

Snapdragyn.1238:

And of course as soon as you submit a ticket, it’s ’here’s an email w/ a program to download & run, btw you have to disconnect your router & do this, that, & the other to run it’.

Kitten that. Your gem store is broken. I submitted the details I have, & I shouldn’t have to transform into a tech wiz just to ask a simple question. If it takes that much, you don’t really need my money that badly anyway.

If you got that message, it was because you chose “Technical Support” a the reason for your ticket. You are correct — there is absolutely no reason to download and run a program. Anyone having an issue of this nature – for instance, cannot buy gems — should choose “General Billing Issue” and then the right team will get your ticket and you will not be asked to download the program that is intended for Technical Support issues.

I have been trying to get that “General Billing Issue” changed to “General Purchase Issue” for months, and I believe that will be changing very soon, so it will be clearer to everyone, “Hey, I was trying to purchase something, this is the reason I should choose” (rather than TS).

Thanks for giving me the opportunity to explain all this.

#58 - Nov. 21, 2013, 5:34 p.m.

Kylah.7391:

I’m getting the same “error” “parse” “ordermodelerror” when attempting to purchase gems on my mac

I really encourage you to submit a support ticket so we can help you. Click “Support” at the top of this page, then “Submit a request” at the top right of that page, and answer the question that you can answer, leave the others blank, and the team will get back to you as soon as they can.

Thanks for supporting our game — now we need to make that possible for you!