Gem Store Down?

#1 - Oct. 1, 2013, 5:44 a.m.
Blizzard Post

Hello all. I was trying to buy Gems in the Gem Store this morning and the system would not let me.

The error message I received was :
Error “Parse”
Type: “Ordermodel: error”

I looked about on various sites to see if there was a planned downtime to get the Gemstore ready for a heavy rush, or even if others were having the same problem as I.

I saw nothing, so I went back in game tried again. Same thing. Waited a bit, lowered the amount of Gems I wanted, and tried yet again. The third time I tried I could no longer poke confirm when I could before.

What does this mean? Will I be able to purchase Gems later on today? Will I have to go out and buy a Gem card?

I have never had a problem like this before.

Thanks everyone in advance .

Lisa-Very puzzled and wants Gems for new hair styles.

#5 - Oct. 1, 2013, 10:54 a.m.
Blizzard Post

Hello all- we are actively investigating this issue. Thank you!

#6 - Oct. 1, 2013, 12:32 p.m.
Blizzard Post

Should be all good to go now.

#11 - Oct. 2, 2013, 12:43 p.m.
Blizzard Post

We are back on the case. Sorry for the delay.

#18 - Oct. 2, 2013, 11:17 p.m.
Blizzard Post

All should be working again as of 5:45 pdt . Sorry again.

#23 - Oct. 3, 2013, 6:44 p.m.
Blizzard Post

“An error occurred finalizing your purchase.”

impossible to buy gems via paypal.

Hi Andrew,

Our systems are up and going, I think it would be a good idea to contact Customer Support.

https://en.support.guildwars2.com/

Thanks,
Sarah