I recently acquired a gem store code, but surprisingly this is the first one that is not working for reasons unknown. It seems to be a relatively easy issue to fix hopefully, but basically I have a code that the gem store is not recognizing.
A friend suggested I contact support and have them look at the code to verify it as it is valid, the gem store just won’t “read” it.
I recently acquired a gem store code, but surprisingly this is the first one that is not working for reasons unknown. It seems to be a relatively easy issue to fix hopefully, but basically I have a code that the gem store is not recognizing.
A friend suggested I contact support and have them look at the code to verify it as it is valid, the gem store just won’t “read” it.
Please submit a ticket by clicking "Submit a request in the upper right-hand section of that linked page. The team will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
