Gem store about buying items without my aproval?

#2 - Oct. 5, 2012, 1:18 p.m.

Nathrock.9317:

I logged on yesterday to play and and saw 6 mails 3 black lion keys and 2 dye kits, I did not purchase these items and am now out 900 gems ! I check my security via the account page the only log in that day was me that morning. When I check the mail it said purchased 1 min ago . But from what i’ve read in the forums I am probly out the gems ,so my main purpose of this post is to let you know theres is a problem in the system with the gemstore auto buying things. On a side note i’m glad it was at least items I will use.

Everything I know about the system tells me that the Gem Store cannot auto-buy things as you described. I believe your account has been compromised. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

If this turns out to be a game bug, the CS Agent will file a bug report so that QA and the Dev Team can look into the matter.