Gem Shop items not delivered

#1 - June 20, 2013, 8:04 a.m.
Blizzard Post

I have submitted a ticket and didnt get an answer about this. On the 13th of June I bought 800 gems of which I used 320 to buy 5 boxes o fun to celebrate my coming birthday that night. I had been experiencing a lot of lag and when I bought the 5 boxes o fun the side panel of my Black Lion UI logged this but I did not recieve the items.

As I used real money to buy those gems if I am to feel secure using your store system again I expect an error like this to be sorted. Thank you.

#7 - June 20, 2013, 11:35 a.m.
Blizzard Post

Thank you Anet for sorting this for me. It is much appreciated.

I’m glad that’s all sorted out for you.

And yes, thanks to the helpful forum members for giving solid advice about this subject.