Gem Purchase Restriction

#1 - Sept. 4, 2013, 2:11 a.m.
Blizzard Post

I’m attempting to purchase 8000 gems from the store. I keep getting a message that the purchase requires identity verification.

In the past (3 days ago approx.), I had the same issue and by contacting support they were able to resolve it.

I tried to contact support again, but the support page appears to be not working.

Apparently there’s a cap on how many gems you can buy. It would be very helpful if you could temporarily lift this cap one more time so I can buy 8000 gems.

If you need me to provide any additional identity details, please let me know.

Best regards,
Mouse

#3 - Sept. 4, 2013, 6:24 p.m.
Blizzard Post

The team CAN help you. (And thank you for your support of our game!)

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.