GEM Purchase Issue

#1 - Oct. 23, 2012, 5:51 p.m.

Hello, I tried to purchase GEM on trading post. It stated: Your card has denied. I contacted my credit card companies including my bank, they said it is all fine and no problems. I have purchased gems few days ago, I had no problems at all. I do not understand why this is all of sudden that I cannot buy gems. It made no sense to me. I would appreciate this issue to be fixed right away esp on halloween week. This is a short event, and I will not be very happy if this issue is not solved as soon as possible. I have already created tickets to three different tickets on GW2 support, here and in game. Thank you,

Philip S
Furystorms
Severe.3402

Gaile Gray

#10 - Oct. 24, 2012, 11 a.m.

Dark Priest.3041:
Is it possible to resolve this issue without creating a ticket? I don’t want to contact support because they save ticket typing permanently. So I don’t want to publish my credit card information there.

More information for you: You do need to create a ticket because this is a personal issue that involves sensitive details. However, please be assured that we do not request and never retain your full credit card number. The team may ask for the last four digits, only to identify the card in question. This level of information is not a security risk.