Gem purchase attempt constantly triggering fraud protection

#1 - Oct. 23, 2012, 10:19 a.m.

Every time I have bought gems in the past month, Bank of America has temporarily frozen my credit card and called me to determine if my card is being used fradulently. I can use my card online at many other stores/websites and this is not a problem.

Is there something about the way NCSoft is charging my card which is freaking out Bank of America in particular? Is this your fault or theirs? Since they don’t flag my account for any of my other online purchases, I have to wonder if it isn’t some way that the game or NCSoft’s back end software is screwing up the purchase attempt which is setting off an automatic flag with BoA.

Gaile Gray

#2 - Oct. 23, 2012, 5:03 p.m.

I can’t think of any way that our transactions are getting flagged as being more risky than others. I’m sorry for the inconvenience — I wonder if there’s a way for BofA to “white list” your purchases through the Gem Store.

Gaile Gray

#4 - Oct. 24, 2012, 11:29 a.m.

Fikfain.5849:
Gaile Gray.6028:
I can’t think of any way that our transactions are getting flagged as being more risky than others. I’m sorry for the inconvenience — I wonder if there’s a way for BofA to “white list” your purchases through the Gem Store.

Thanks, I’ll look online for a white list option and give them an opportunity to explain why they are being overly sensitive on this one vendor. I would have thought after manually okaying my previous gem purchases they would have learned that it is fine, but I guess not as well.

If we can help in any way, go ahead and submit a ticket to Support and an agent will try to see if there’s a way to ease this for you. Thank you again for your support of our game!