Gem Card Issue

#1 - June 30, 2014, 4:24 p.m.
Blizzard Post

I redeemed 2 gem cards for a total of 3200 gems and everything looked correct through the process but when I finished the gems were not on my account to be used. I did this specifically to purchase things that are in the gem store for a limited time. Did I just throw away 40$? I’ve redeemed gem cards before and it’s always gone fine.

#4 - June 30, 2014, 6:48 p.m.
Blizzard Post

It took like 30 minutes for them to show up in my account I don’t know if this is due to my posting here or reporting it as a bug or if the tp just lagged that badly. First time this has ever happened to me and hopefully the last.

There is sometime a lag period between purchase and fulfillment. The team is working to reduce that time, and we’re grateful for your patience while we get that improvement in place. Oh, and thanks for supporting our game with your gem purchase!