I have been able to purchase gems up until a few days ago when my bank blocked my card (for unrelated security issues)
I went to buy gems without realising the bank had done this. When the transaction was declined by the bank, it triggered your anti-fraud system.
Now I have spoken to my bank and they have unblocked my card, however your security system is still blocking it.
Please override your system for my account. I know this can be done.
I wish to buy gems before the halloween event items become unavailable. Some gems are for me and some are for my partner as a late birthday present.
I am planning on buying quite a lot of gems when this issue is resolved.
For such a simple problem, I have spent days waiting for a response and it now feels like I am just being passed around your support teams.
