Gamma bug after text language change

#1 - July 22, 2013, 8:14 p.m.
Blizzard Post

As a fix for an unresponsive trading post, total gems not loading, no mouse over descriptions, greyed out buy/sell buttons, non-loading/gold spinny issues, you can follow these steps:

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

However, on the Mac client exclusively, this introduces a gamma bug. Upon changing the language the first time, the screen will go really dark. But once the tp is fixed, now you have to fix this.

The fix is easy, just go to the graphics panel and move the gamma slider, the screen will instantly go back to normal allowing you to just put the slider back on your default/desired setting.

My concern is, why is this happening? And more importantly, why is it happening to me now without switching languages? On random occassion over the last week, I have had this gamma bug occur by simply pressing O to open the tp… It actually loaded fine with the exception of my gamma going haywire.

As additional info for this, my hubs also plays on a Mac and experiences this same type of gamma bug, but only after he changes resolution (he’s never once needed this text language fix, so it’s sort of irrelevant to the initial statements here). He plays on a large, external monitor in his office, but if he logs off while using that screen, then later opens the game on his default laptop screen, the resolution is off, but the colours look fine. After he changes the screen resolution to slightly less than the default retina display resolution, he has the gamma bug.

Since we have a new Mac guy who seems to be reading this forum, I’d like to put this out there to see if we can get a solution to this some day. Or at least an acknowledgement that, yes, this is a bug and yes, Anet now knows about it and is on their “we’ll get to that someday” list.

Thanks Luis!

#4 - July 23, 2013, 11:22 a.m.
Blizzard Post

Hey Kyllaa,

I’ve setup a ticket for this issue with our hardware lab to see if we can reproduce it, which is always the first step in trying to figure out any bugs. I’ll update this thread as soon as I hear back. I’d like to try to get a feeling for how widespread this is, if anyone else is having this issue can you please post here on this thread? Including your specs and the circumstances surrounding the issue would be helpful as well, more info is always helpful.

#9 - Aug. 5, 2013, 8:23 p.m.
Blizzard Post

Hey Kyllaa,

So far we haven’t been able to reproduce the issue on our end, I’ve sent your specific specs to our devs and the OS you’re using, so we can recreate the issue. I’ll let you know as soon as they get back to me on the issue.

#12 - Aug. 6, 2013, 2:58 p.m.
Blizzard Post

Thanks for the update!

Have you given them this to try out:

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

I can reproduce the gamma bug consistently with that.

Hey Kyllaa,

Yes I have forwarded that info to reproduce the issue, I’ve also tried it on my machine here but wasn’t able to reproduce it, though I’m using an iMac and don’t have access to a Macbook Pro, so I’m suspicious if it’s specifically related to the MBP in some way. I’ll update this post as soon as I hear anything else, thanks for hanging in there.

#19 - Sept. 2, 2013, 5:01 p.m.
Blizzard Post

Hey Everyone, just a quick update.

Our QA has been able to repro this issue and a bug report has gone in for it. Hopefully we’ll see a resolution implemented soon but I have no ETA at this time. Thanks to everyone who submitted your information/reported the issue. I’ll update the thread again if there is any change in the progress.