Game Wont Open

#1 - April 9, 2014, 6:19 p.m.

I am seriously annoyed that guild wars has ZERO phone support. I might as well go to elder scrolls.

But anyway, everygtime I click on the GW2 app to open the game the launcher pops up and I hit “play”.

After I hit “play” a screen pops up as if the game was going to run in a windowed mode and the rest of my screen goes a darker shade than it was before but the screen that was open is just a blank white box.

my cursor changes to the guild wars cursor but its doesn’t really matter cause i cant click on anything.

Ashley Segovia

#4 - April 16, 2014, 12:14 p.m.

Hi RageQuit,

You will probably find a faster response from the playerbase in the Mac Beta forums, but I would like for you to delete the Guild Wars 2 folder located within your Users library folder. You can do this by following the instructions below:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the Finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the Finder menu bar. A dropdown will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will create a new version of the folder that you deleted.

Please launch Guild Wars 2 and see if you are able to log in and play without issues.