Game will not work

#1 - July 25, 2013, 12:22 p.m.

Trying to find out if there is some way I can get this issue resolved. I got a detailed email regarding my “ticket” demanding that I run tests and send in reports and I have spent hours waiting for emails that are not coming. This could have been handled in 20 minutes over the phone but arena net cannot be bothered by the people that pay their salaries?
Nothing worked the way you said it would, I am not sure that you even GOT the kitten reports, how will I know if anything is ever going to work again? No email no contact and two days later I am still hoping to get some kind of response? has no one ever gotten the error code 7:1000:7006:389 before? Do the people at Anet not know what their own error codes are?

Ashley Segovia

#2 - July 25, 2013, 1:11 p.m.

Hi Wellread – What’s your ticket number? Tickets are usually answered in the order that they’re sent in and so if we’re experiencing high volume, then, yes, you would have to wait a bit longer for a response.

Additionally, issues such as this are not always that much quicker over the phone. You would still be asked to run certain tests, some of which require a certain amount of time to be completed from your end and also requested of you the same information.

That being said, as I’ve mentioned on countless posts in regards to this error, it’s a general connectivity error code. It can be caused by a number of different things which is why some data collection and troubleshooting must be tried.