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Game Security.

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Spectorx.9762
#1 - Sept. 12, 2012, 12:51 p.m.
Blizzard Post

It is blatantly obvious to the world that GW2 has severe security issues. I know you guys are back logged in fixing hacked accounts, resetting emails, ect ect.. But what is being put into place CURRENTLY to prevent FURTHER accounts getting compromised? If there is no advanced security procedure in place this 5-10 day back log will ALWAYS continue to be there. What are the dev’s doing to prevent further destruction? Any and all posts welcome, but keep it polite as I want a mod/dev/admin to actually answer this legit question. Thank you.

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GaileGray
#17 - Sept. 12, 2012, 1:23 p.m.
Blizzard Post

What is “blatantly obvious” to you is, in fact, not the case. The issues that we are seeing involve fewer than 1% of our players. Their issues are related to stolen passwords (stolen elsewhere) and shared credentials, for the most part. We are dealing with that in many ways, to help players help themselves. If you are suggesting some sort of security breach, you can be sure that these forums would topple from the number of reports, and that is not the case. You’re seeing individual problems related to single accounts. And for those, we have remedies in place, and more coming.

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GaileGray
#21 - Sept. 12, 2012, 1:39 p.m.
Blizzard Post
Spectorx.9762:
Widowmaker.5812:

I think Gaile’s post in closing the other thread was legitimate. I think she said they’re working on security improvements or maybe I read that somewhere else?

We just have to try to be constructive and not abusive in these conversations.

And I agree, if you read the previous post, that was what was said in the opening conversation. There was no “abuse” and nothing NON-constructive, there was NO REASON to lock the post. The question is a legit question and really should not be brushed off. We are asking WHAT will be in place to remedy this. A generic “We have stuff in place” is not an answer.. Thats the equivillent of me asking you whats for dinner and you replying “Food”….

By once again… This is not to belittle Anet or anyone for that matter, but to have their customer base be aware of WHAT is going to happen.

You are aware that you’re asking about security, right? And that by discussing that in a public forum, we risk giving would-be hackers and account thieves a diagram of what we’re planning, so they can design a work-around?

I suggest you watch the daily update notes, and you can learn what is appropriate to discuss in a public venue. And I also suggest that making sweeping statements about the “obvious” nature of individual issues is unfair, inaccurate, and unncessarily inflammatory.

I will close this thread. I will merge it with the other. And you should desist from demanding information that is not appropriate to share in a public venue.