Game rejects passwords overnight

#1 - Oct. 13, 2013, 7:59 a.m.
Blizzard Post

So was wondering if anyone else was experiencing this. I have put in a support ticket, but wondered if others were seeing this happening too?

So I had a password that I had been using for a year suddenly stop working a day ago. I checked the password 10 times, checked to make sure there were no capslocks, etc .. all the basic stuff and nope, GW2 forums and game rejected it.

So I went through the process of resetting the password, and put in a support ticket and went back to playing the game. My account was not inactive, I’ve played every day pretty much since launch.

Last night when I went to bed, the new password was working correctly.

Today, I wake up and try to log in, and same thing as yesterday. The new password is rejected and I have to repeat the process of resetting my password all over again.

Anyone else seeing this?

Nothing has been taken from my account and all appears normal when I log in. Resetting my password yesterday should have worked today, but it didn’t.

My concern is that player database accounts have been somehow compromised like that SOE disaster in 2011 (http://www.nbcnews.com/technology/sony-online-entertainment-hacked-some-credit-card-info-taken-123509), and player credit card information has been accessed.

Otherwise it’s just an annoying bug.

If it’s just me experiencing it, could be a glitch with my account. But if there are others …

#6 - Oct. 16, 2013, 4:07 p.m.
Blizzard Post

Just a heads up to anyone else experiencing this, I took the advice of someone in some thread and unticked the “remember password” box and it appears manually typing in your password each time you log in fixes the issue.

I love it when players suggest solutions to problems or share solutions that other have reported as effective. Players helping players = a great thing!

And yes, this suggestion should be helpful to those of you having the issue. I’ll also check around to see if there’s a bug filed on this. But in the meantime, try this suggestion and see if it helps you.