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Game keep freezing/crashing

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Shirooni.7164
#1 - March 6, 2013, 11:09 a.m.
Blizzard Post

Hello, I haven’t played GW2 since halloween… it was allright back then but now when I play, in 10-20 min game freeze and all I can do is “ctrl+alt+delete” and close it. for the 1st and 2nd time the game freezed, it also crashed to desktop and there was “send message” protocol or what it was… I looked into my Documents/GW2/ArenaNet.log and put that in Attachment.
I dont know what to do with this GW2 is great game and I want to play again soon

Thank you for your help
PS.: Sorry for my english 0:-)

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Ashley Segovia
#2 - March 7, 2013, 2:18 p.m.
Blizzard Post

Hi Shirooni – I’d recommend a clean installation of your video card drivers. If you look at the crash log, it would appear “nvd3dum.dll” is the likely culprit.