Game is bugged...again

#1 - June 20, 2014, 2:38 a.m.

People losing items manyyyy times and what?

We have concluded our investigation into the lost item that you reported. We were not able to verify this particular item loss in our records. It is not possible for the Guild Wars 2 Support Team to replace such an item without independent verification of its loss and the circumstances surrounding a loss incident.

I’m very sorry that we were not able to do more for you this time and I thank you for your patience and understanding.

This is a joke? I lost 7 karma booster, 4 magic find booster. Disappear from my inventory and support say “sorry this is not our problem”!

Worst support ever!

-1/10!

Gaile Gray

#14 - June 26, 2014, 12:02 p.m.

There obviously is more to the original post situation than is shown in the comments. We wouldn’t say “Oh things disappeared, too bad!” Never would we adopt that attitude! When someone says something “disappeared” we look at game logs, and game logs are very detailed and very accurate. We ask questions like “Did this person have the item? When? What happened — was it traded, binned (destroyed), sold, used, used by someone who accessed the account (with or without permission), lost in a forgotten bag…?”

If the team looked for the items claimed as lost and cannot find evidence that they were lost, then of course they cannot be replaced. If the team finds the items never were owned — and that’s not uncommon — clearly they cannot be handed out. Game logs are detailed and, while there are occasional glitches, they are extremely accurate.

I’m sorry for your frustration, but the answer you got is both appropriate and responsible.