Game freezing entire system

#1 - April 10, 2013, 9:56 p.m.

Not even sure if I should post this or send in a tech support ticket but going to try the post first. Maybe someone else has had this problem and found a fix.

I am frequently having the game lock up my entire system. The screen freezes up and there is a loud buzz from my speakers. The only way to get out of this is a hard reset.

System info: Intel i5, Nvidia GTX570 310.90 drivers, 8gig, Windows 7 64-bit

Anyone else having this issue or do I have something I need to replace. I have had this crash twice tonight while in EB within an hour of each other. I’m so frustrated right now I’m ready to quit playing.

Ashley Segovia

#14 - April 14, 2013, 3:27 p.m.

Hi Garreth MacLeod – There’s a couple of documents I’d like for you to provide if you feel comfortable sharing this information. First, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Additionally I’d like to collect a crashlog from you. You can find this by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file. This may give us some idea as to why you’re experiencing these crashes.