Game freezes my whole computer

#1 - July 24, 2014, 12:26 p.m.
Blizzard Post

Hi, Yesterday i came back from my vacation, i started up gw2 played like 10 minutes and my game freezed.. Needed to hard reboot my whole computer and tried gw2 again, same problem. i’ve read this issue but i cant find any fix.. someone having a solution?

Sorry for my english.

#2 - July 24, 2014, 3:33 p.m.
Blizzard Post

Let’s start simple. What sort of system specs are you working with? Specifically, what kind of processor, graphics card, operating system, and RAM are you using?

And what troubleshooting steps have you tried already? Unfortunately system freezing can mean a number of different things, so we’ll need to narrow down any potential variables before we can nail down the root cause.

#19 - July 29, 2014, 2:24 p.m.
Blizzard Post

Hi knalpiraat,

Without a crash log it can be difficult to say what could be causing the issue, though looking at your system specs I would likely say this is an “Out of Memory” issue due to having a 32-bit operating system with more RAM than your operating system can handle. I’d advise starting with tweaking some of your graphics options down, or upgrading to a 64-bit operating system.