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Game Freezes and Cannot Repair

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Lelouch Lamperouge.3716
#1 - Oct. 2, 2012, 12:54 a.m.
Blizzard Post

My game seems to freeze at random times. The music continues, but the game stops completely and is not responding. I tried to re-install twice. Once off my disk and once off the website. There is nothing running in the background, I made sure via MSConfig. I have also tried to repair, but it seems the repair crashes as well giving me this bug report. I have also included the Diag and Game Advisor test.

Fatal Error: Fatal disk-error (1117) on read,
App: Gw2.exe
Pid: 3508
Cmdline: -repair
BaseAddr: 00400000
ProgramId: 101
Build: 15623
When: 2012-10-02T07:47:59Z 2012-10-02T03:47:59-04:00
Uptime: 0 days 0:01:14
Flags: 0

—> System <—
Name: GAMER-4P
IpAddr: 192.168.0.123
Processors: 8 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 13149MB/16365MB 80%
Paged: 26923MB/32729MB 82%
Virtual: 2989MB/ 4095MB 72%
Load: 19%
CommitTotal: 5805MB
CommitLimit: 32729MB
CommitPeak: 6410MB
SystemCache: 4498MB
HandleCount: 21911
ProcessCount: 57
ThreadCount: 974

—> Process Memory <—
Private: 913MB
WorkingSet: 184MB
PeakWorkingSet: 184MB
PageFaults: 77344

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ThreadPoolFile01 Thread 0xa68 <—

—> Trace <—
Pc:00c435a7 Fr:36cdfddc Rt:00647fd5 Arg:0127cac8 0000020e 0127cb1c 0000045d
Pc:00647fd5 Fr:36cdfe14 Rt:0064920f Arg:06bb3500 06bb3480 06cc9130 06b1ed20
Pc:0064920f Fr:36cdfe2c Rt:006494b9 Arg:0000045d 00000000 36cdfe58 0064c0e0
Pc:006494b9 Fr:36cdfe3c Rt:0064c0e0 Arg:06cc9130 00000000 06b1ed20 00000000
Pc:0064c0e0 Fr:36cdfe58 Rt:0064a956 Arg:06cc9130 00000000 06b1ed20 06b1ed60
Pc:0064a956 Fr:36cdff00 Rt:0064aa41 Arg:06bb3480 000003e8 36cdff28 06b1ed60
Pc:0064aa41 Fr:36cdff20 Rt:0064aaa5 Arg:00000000 00000000 06b1fdb0 0064a09f
Pc:0064aaa5 Fr:36cdff44 Rt:0089dffd Arg:06b1fdb0 ebe611ab 00000000 01b31418
Pc:0089dffd Fr:36cdff7c Rt:0089e0a5 Arg:00000000 36cdff94 747a339a 01b31418
Pc:0089e0a5 Fr:36cdff88 Rt:747a339a Arg:01b31418 36cdffd4 76f39ef2 01b31418
Pc:747a339a Fr:36cdff94 Rt:76f39ef2 Arg:01b31418 419361b0 00000000 00000000
Pc:76f39ef2 Fr:36cdffd4 Rt:76f39ec5 Arg:0089e023 01b31418 00000000 00000000
Pc:76f39ec5 Fr:36cdffec Rt:00000000 Arg:0089e023 01b31418 00000000 00000000

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PaulMarden
#5 - Oct. 2, 2012, 6:50 p.m.
Blizzard Post

Hello, Lelouch! 1117 is the Windows error-code indicating that “The request could not be performed because of an I/O device error”. Which utility did you use to check for errors with your disk? I recommend that you find and use your HDD manufacturer’s diagnostic utility to confirm its health.

Optionally, you could try reinstalling GW2 to a different drive if you have one available. If that works without issue, it suggests that there may be an issue with the original drive.