Game Doesnt Start

#1 - May 7, 2013, 1:24 p.m.
Blizzard Post

Hello.
I have purchased this game 2 weeks ago and i have managed to play about 2 hours :/
The first days it worked fine, i installed from discs, but now… It doesnt want to start when i push play button it just stays like that and doesnt run. I eventually shut it off with task manager, being non-responsive.
I uninstalled and reinstalled multiple times, used the -repair trick and the install to new folder path trick, nothing works.
Please help me i wish to play , not waste my afternoons installing and searching the forums.

ps: i have Windows 7 64 bit freshly installed with drivers and i have had formated EVERYTHING and still have the same problem.

#2 - May 7, 2013, 1:28 p.m.
Blizzard Post

Hi ZarraK – Sorry to hear about these issues you’ve been having with the client. I’d like to take a closer look to try to figure out why you might be experiencing this problem. There is an application called “Game Advisor” which will generate a report that provides a bit of system information that may make it a bit easier for us to look into this issue. You can download Game Advisor below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

#6 - May 9, 2013, 8:17 a.m.
Blizzard Post

Hi V Man – If you’re still experiencing this problem, I’d recommend first trying Msconfig to eliminate background applications interfering with the game client.