Game Crashes When Loading Character?!

#1 - March 9, 2013, 9:22 a.m.
Blizzard Post

Ok, this is starting to annoy me now!

Every time i try to play my level 80 Warrior the game crashes whilst loading!!

I can log into my accout fine and get to the character select screen. I can select and play my 3 other characters fine!! It loads up fast and im away playing straight away.

I was on my level 80 warrior about 3 – 4 days ago in Malchors Leap with my Guild just getting some map completion and all of a sudden the game froze and crashed. Ever since i have not been able to play that character. Whenever i try to load it it just kicks me out and says ’ Fatal Disk Error 23 ’ I have researched this error and try the solutions but nothing.

I don’t understand how i can play all my others but this one crashes on loading.

I have sent several messages and error reports to arena nat and i have had nothing back… really enjoy being ignored by them !!

Hope someone can help

#4 - March 19, 2013, 12:58 p.m.
Blizzard Post

Hi typhon – I’d recommend running a Disk Check to rule out any hard drive based issues. If that doesn’t work for you, I’d highly recommend creating a support ticket with a Game Advisor report, crash report (ArenaNet.log file found at Documents\Guild Wars 2) as well as the name of the affected character.

The sticky thread below should give you some info about contacting support:
https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957