Game crashes randomly when using chat

#1 - Sept. 11, 2012, 5:07 p.m.

I have question regarding the in-game chat. When I use it my game suddenly freezes. Sometimes I can type multiple sentences in a row before it crashes, but sometimes it freezes when typing the first word. It seems pretty random and I’ve read that more people have this problem. However, there’s no answer yet.

I’ve got only one keyboard language (US international) and my computer log says:

The program Gw2.exe version 1.0.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1c4c
Start Time: 01cd905cbeaa4edc
Termination Time: 660
Event ID: 1002
Task category: (101)

Are you guys aware of this really annoying bug? Or is it my computer that’s playing tricks on me? Please help!

Ashley Segovia

#14 - Sept. 17, 2012, 7:39 a.m.

Hi Idris Elba – This is definitely a curious issue. Since you had mentioned that you only have one keyboard language, we can rule that one out. So I would also like to rule out your security software as being either the issue if not a contributing factor. As a temporary troubleshooting step, are you able to completely remove Kaspersky?

Please note, we are not asking you to run your PC without any security software. We simply need to verify if this application is blocking access and often, temporarily removing the application is the only way to do this.