Game Crashes on launch

#1 - May 31, 2013, 2:40 p.m.
Blizzard Post

When my game launches it just keeps crashing, tried several things and nothing is helping, any clues?
Here is the crash report it generates:
β€”> Crash <β€”
Exception: c0000005
Memory at address 3f4e4830 could not be written
App: Gw2.exe
Pid: 3248
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 18958
Module: d3d9.dll
When: 2013-05-31T21:37:02Z 2013-05-31T16:37:02-05:00
Uptime: 0 days 0:00:11
Flags: 0

#8 - June 4, 2013, 3:52 p.m.
Blizzard Post

For those of you specifically with the fault module of d3d9.dll it’s possible this is an issue with your DirectX installation.

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)