Game crashes on Character Screen

#1 - Aug. 8, 2013, 11:34 a.m.

Hey all. I just reinstalled the game back on to my pc and it crashes every time it gets to the character selection screen. Here is all of the information about my pc and the crash report:

PC SPECS

Windows 7 SP1 (x64)
Intel core i7 – 2670QM CPU @ 2.2GHz
8.00 GB of RAM
Nvidia GeForce 560M 2GB (Up to date)

CRASH REPORT

—> Crash <—
Assertion: bone
File: ..\..\..\Engine\ModelFileFormat\ModelFileMerge.cpp(2144)
App: Gw2.exe
Pid: 7284
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 22011
When: 2013-08-08T18:24:04Z 2013-08-08T13:24:04-05:00
Uptime: 0 days 0:00:15
Flags: 0

—> System <—
Name: *******
IpAddr: *********
Processors: 8 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 5175MB/ 8169MB 63%
Paged: 12497MB/16336MB 76%
Virtual: 2699MB/ 4095MB 65%
Load: 36%
CommitTotal: 3838MB
CommitLimit: 16336MB
CommitPeak: 4172MB
SystemCache: 2501MB
HandleCount: 37128
ProcessCount: 118
ThreadCount: 1399

—> Process Memory <—
Private: 990MB
WorkingSet: 327MB
PeakWorkingSet: 327MB
PageFaults: 270741

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ThreadPoolComputeWakeUpAndAPC Thread 0xae0 <—

—> Trace <—
Pc:008ac098 Fr:3b22f7f0 Rt:008aef09 Arg:3b22f818 0000000a 3b22fa90 22330c40
Pc:008aef09 Fr:3b22f99c Rt:0087aa34 Arg:3b22fa90 22330cc8 22330c40 0000000a
Pc:0087aa34 Fr:3b22fb10 Rt:0087b664 Arg:0be0b480 22325088 00000001 02d2b923
Pc:0087b664 Fr:3b22fb34 Rt:77e16536 Arg:0be0b460 4cc08551 3b22fba0 00001214
Pc:77e16536 Fr:3b22fb8c Rt:77db004d Arg:0087b620 0be0b460 00000000 00010003
Pc:77db004d Fr:3b22fee4 Rt:760b1194 Arg:00001214 00000028 00000001 03926a10
Pc:760b1194 Fr:3b22fefc Rt:006cab1a Arg:00001214 00000028 00000001 03926a10
Pc:006cab1a Fr:3b22ff20 Rt:006cb954 Arg:00000028 00000000 03926a10 006cb34f
Pc:006cb954 Fr:3b22ff44 Rt:00934eed Arg:03926a10 115b047d 00000000 037d35e0
Pc:00934eed Fr:3b22ff7c Rt:00934f95 Arg:00000000 3b22ff94 760b33aa 037d35e0
Pc:00934f95 Fr:3b22ff88 Rt:760b33aa Arg:037d35e0 3b22ffd4 77dd9ef2 037d35e0
Pc:760b33aa Fr:3b22ff94 Rt:77dd9ef2 Arg:037d35e0 4cc08109 00000000 00000000
Pc:77dd9ef2 Fr:3b22ffd4 Rt:77dd9ec5 Arg:00934f13 037d35e0 00000000 00000000
Pc:77dd9ec5 Fr:3b22ffec Rt:00000000 Arg:00934f13 037d35e0 00000000 00000000

—> Thread registers <—
eax=3b22f348 ebx=00000000 ecx=00000000 edx=0000003c esi=00000000 edi=00000000
eip=008ac098 esp=3b22f75c ebp=3b22f7f0
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 3B22F328 00000000 006d0f15 00000000 3b22f398
eax-16 3B22F338 75a8c40d 3b22f398 75a8c41f 3b22f348
eax 0 3B22F348 80000003 00000000 00000000 75a8c41f
eax16 3B22F358 00000002 00000002 04238530 00000280
eax+32 3B22F368 00000000 0000003c 3b22f6d0 3b22f450
eax+48 3B22F378 3b22f39c 00938ca3 3b22f450 00000000

—> Code <—
008AC078 8b02518b 4804e84d 37fdff8b d885db75 ..Q.H..M7……u
008AC088 14686008 0000ba28 f94401b9 60f44401 .h`….(.D..`.D.
008AC098 e83350e2 ff8d530c 8d4dbce8 0837fdff .3P…S..M…7..
008AC0A8 d94708d9 45bcd9c0 dec2d9c9 d95dc8d9 .G..E……..]..
008AC0B8 470cd945 c0d9c0de c2d9c9d9 5dccd947 G..E……..]..G
008AC0C8 10d945c4 d9c0dec2 d9c9d95d d0d94608 ..E……..]..F.

#4 - Aug. 8, 2013, 1:12 p.m.

Hi SharkBait – If you haven’t already, I’d suggest starting with deleting the local.dat file and running a repair. To do this, please follow the steps below:

First, I would like for you to navigate to Documents\Guild Wars 2 and delete the local.dat file. Next, please try the following to repair your Guild Wars 2 installation:

1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, “Right-click” “GW2.exe” or your Guild Wars 2 Shortcut and select “Run as Administrator.”

Once completed, please try starting Guild Wars 2 again.

Hope this helps!