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Game crashes after new patch

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FatGeisha.2480
#1 - April 30, 2013, 11:19 a.m.
Blizzard Post

My game goes to black screen after the recent patch, I can’t even open the game up =/ it worked perfectly fine before the new patch.

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Ashley Segovia
#7 - April 30, 2013, 1:11 p.m.
Blizzard Post

Hi FatGeisha – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”