Game crash: Random black screen.

#1 - May 1, 2013, 4:12 p.m.
Blizzard Post

After this recent update of the game. I have been getting random black screen within a play time of 5min to 2 hours.. I can still see and move the mouse pointer, tab out into desktop. All I can do is alt-4 and restart the game again to face the same problem. I have tried updating my ATI video drivers to latest, and still doesn’t solve.
All my other games works perfectly fine.
Please help.

#5 - May 2, 2013, 11:37 a.m.
Blizzard Post

Hi dabeedo – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

#13 - Sept. 5, 2013, 4:20 p.m.
Blizzard Post

Hi My Attack Will Kill,

I’d start with a router bypass so we can rule that out right away. If that doesn’t work, I’d follow with Msconfig to rule out potentially conflicting apps.

Hope this helps!