Game Crash every 30 minutes "Attachment"

#1 - Sept. 5, 2012, 8:42 a.m.

My game crash every 30 minutes. When I re-open the client to play again, it says that the game have encountered a error in the data or something like that. It give me the option to repair the game files. I have done everything, including downloading and re-installing the game and the problem still. I attached a Print Screen of the problem. Can someone help me with this problem ? please.

My computer specs:
AMD FX 8120
Asus EAH Radeon 6850
Asus Crosshair V
Corsair force GT 120gb
G-skill 8GB (2x 4GB) 1866

AshleySegovia

#2 - Sept. 5, 2012, 12:35 p.m.

Hi fcv – Could you please attach a Game Advisor report to this thread so that we could further investigate this issue?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

AshleySegovia

#6 - Sept. 5, 2012, 5:15 p.m.

Hi fcv– This is beginning to sound like it could be more of a hardware related issue. There’s an application that I find to be incredibly helpful for checking out your system hardware called Speccy. Speccy also shows you memory timings, system temperature, driver dates, etc. That being said, if you choose to install this application I’d really like to see the results so we can track down what the cause of this issue might be.

To install and run Speccy, please use the following instructions:

1. Download Speccy from this link: http://download.piriform.com/spsetup114.exe

2. Once downloaded, double click “spsetup114.exe” to start the installation process.

3. Once completed, double click the “Speccy” icon on your desktop.

4. Once loaded, please click “File” then “Save Snapshot.”
a. Note: If this option is grayed out, Speccy is still gathering the required information. Allow it a few moments to complete this process.

5. Save this file to your desktop. From there you should be able to attach the report to the ticket as you have with the Game Advisor report.