#4 - Feb. 18, 2013, 5:30 p.m.
Hi Spock – What troubleshooting steps have you tried to resolve this issue? Have you tried a simple repair of the game client? If you’re unsure how to do this, I’ve provided the steps for you below:
1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end.
Note: Please make sure -repair is outside of the quotes
Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”
6. Once completed, click “Ok” to save your changes.
If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.
7. Double click “Guild Wars 2 Repair” to start the repair process.
Once completed, please try starting Guild Wars 2 again.
If this doesn’t resolve the issue for you, we may need your system specs and more diagnostic information in order to troubleshoot this issue.