Game client not accepting correct password

#1 - Sept. 12, 2014, 12:12 p.m.
Blizzard Post

Hello again, my last topic was closed without any reason and I didn’t get any answer. It is common courtesy for a forum mod to at least give a reason of locking the thread if it’s not inappropriate.

For two days now I cannot access the game for unknown reason. I’m entering the same correct password that I do to access this forum. I changed the password and again I can only access the forum but not the game. I would use help files, but the error code I’m getting (11:1001:2:1262) is nowhere to be found on site. First page of Google search links also provide no information whatsoever. I’m using build 38820 right now and I was not able to log in since the Tuesday patch (having tried yesterday and today) with the correct password. I retyped it three times and it won’t work, even though I log in to the forum every time.

#3 - Sept. 12, 2014, 12:40 p.m.
Blizzard Post

LlewelynMT,

I’ve looked at your account and see no immediate reason for the issue (Error 11 is bad password). I recommend submitting a ticket with customer support and having the team take a closer look.