Game Client Hanging on Splash Screen

#1 - Sept. 20, 2012, 4:19 p.m.
Blizzard Post

This has been a problem since the last patch, my game client has started hanging and does not seem to connect to the log in server to allow me to log in. My firewall allows the website through, and it was working up until the patch.

Please help
Harry

#2 - Sept. 20, 2012, 4:24 p.m.
Blizzard Post

Hi Harry,

Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.