Gaile Gray you are my last hope

#1 - May 15, 2013, 11:28 a.m.
Blizzard Post

Hi,
So i came back to the game last week since my old GW2 account has been banned due to someone hacking my account. I insisted to unban it for this past 5 months, but theres no chance, i made ridiculous ammounts of tickets but nothing. So it was time to move on, so after all that time i repurchased the game and now i am back to the game. So i tried to link my GW1 account again with my new account but appearently it was still linked to the banned GW2 account. I had to involve tickets once again, and the same story happened , they wont listen to me and wont unlink both accounts. I am able to access the GW1 account without problem but i cant use the benefits it brings to me in GW2 since i cant not link them. I am really dissapointed and scared to lose even more of what i have lost already.
Really hope you can help me out

#2 - May 15, 2013, 11:43 a.m.
Blizzard Post

It is correct that we will not unlink a terminated account to enable someone to relink to a new account. This policy is designed to reduce cheating and account theft.

I’m sorry, but I cannot assist here.