Funny hack story (help securing my account)

#1 - May 14, 2014, 1:09 p.m.
Blizzard Post

Yesterday i tried to log into my account (i just bought the game a week ago) and found my password was changed.
after a password reset i also found the hacker had put the mobile authenticator thingie on it so i couldnt log on.
4 hours after i submitted a ticket to support (great support i must say) the mobile authenticator was removed and i could acces my account again.

now like i said before i have been playing for only a week and i was the proud owner of 6g 82s
now im the proud owner of only 82s )-:

so yeah..the hacker hacked the grand ammount of 6gold!
he must so proud!
(tbh i cant believe he actually took the puny 6g, i would think he would just leave a noob like me alone)

now today when i tried to log in ( a day after this story above) my password was changed again.
since i had put the mobile authenticator on it myself, my account didnt seem to be hacked when i changed passwords again but my question is…

how should i go about and secure my account?
use another email adress for gw2?…is that even possible without buying a new copy?

and i guess i have to wipe my drives cause of most certian keyloggers stuffs on my comp?

any ideas will be welcomed by me

thx guys and watch your accounts!!..put the mobile authenticator on it if u havent!
(just saying)

#10 - May 14, 2014, 8:54 p.m.
Blizzard Post

quite same story…inactive for 2 -3month…log in to look see…18 gold gone…sent ticket…3 days all settle roll back….hacker so desparate >.<!

Take heart, guys! As TLTS has said, after a hacking incident (after being inactive for a while) the matter was fully and happily resolved in three days.