Friends account was hacked

#1 - Sept. 12, 2012, 12:56 p.m.
Blizzard Post

Hey guys, my friends account was hacked, he said he got an email saying that someone had updated the email address. He however, did not do it himself. The account was compromised since august 29th i believe, he only found this out recently in an email. all of the MMORPG scamming going on recently in emails probably got him confused causing him to ignore the email at first. He submitted a ticket yesterday around 3 or 4pm, and no response has been given so far. The account name is “ciso”, my friend asked me to post on the forum asking fr his account to be BLOCKED, as the hacker is actually LEVELLING his character, perhaps botting it, and he does not want it to be levelled by someone else. Please respond, and if you need to ask for his own email please PM me. also, he was not able to get onto the forum since his email/account name was changed :/, he has the serial code since it was retail bought, if that helps at all
Edit: incident: 120912-007280 my friend sent me the incident number, for reference.

#9 - Sept. 13, 2012, 6:34 p.m.
Blizzard Post

While we are helping most people within 48 hours, sometimes we need to wait for more information or at times the process takes longer. We have a means for you to follow up, if you wish: If your ticket is five days old or older, you you are welcome to post in the Tickets for Review – 5 days and older thread and we’ll get it on our review list.