Incident # 130326-000310
It says he never supplied a cereal code.
He says he bought the game, and when installed he did put supply a cereal code the day he started the game. He no longer has the box with the cereal code and has no way of finding it.
You have submitted a ticket to ask about this, and that’s good. There’s really no point in posting at this time; the team will answer you as quickly as possible. The forums are designed for questions or, in some cases, for follow-ups (after three days in the specific thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture.
Your friend has already been responded to by the team and he will be helped once he establishes he is the owner of the account. That does not necessarily require being able to provide a serial code.
