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Friends account hacked, hacker still online! IMMEDIATE ACTION REQUIRED!

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Smartbean.5960
#1 - Oct. 29, 2012, 8:18 a.m.
Blizzard Post

Hello, a friend just got her account hacked. It’s the following account: smeagol.9650
She holds the rank of Little Helper within the guild which gives her access to the guild bank and treasure trove…both these have been (partially)emptied by this hacker. The hacker is currently still online. I tried reporting him/her for scamming, but immediate action is required. Please help my friend and our Guild.

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CC Eva
#3 - Oct. 29, 2012, 8:25 a.m.
Blizzard Post

Hello Smartbean.

We are sorry to hear that. However, if you have already sent a ticket to Customer Support notifying them of this issue (if not, that would be your very first step, here), you must wait for an official answer from them as they are the only ones who can effectively deal with this. Posting here does not speed up the process.

We proceed to close the thread.
Thanks for your understanding and sorry for the inconveniences.