Friends account banned or removed, no luck with support tickets

#1 - Oct. 23, 2012, 7:13 p.m.

Friend of mine playing on Blackgate was unable to login starting about 4 days ago, I don’t know if he’s banned or hacked or whatever but he hasn’t gotten a response from his support ticket and asked me to post this for him:

Hi, I am currently having to have a friend post this as my account is suspended or blocked for some reason. Coming to the end of the third day my complaint has been registered with support and I have yet to receive a response. I do not believe I have been hacked but I tried to log in the other day and received the message “The email address you entered cannot be found. If you have an active game account, please try again. If you are still having trouble, please contact customer support.”
Error code: 3002:1008:1:462
My reference number is 121020-002767
It would be nice to be able to play again as I don’t appreciate missing out on the Halloween events :<.
“SAVE ME GAILE GREY! USE YOUR WITCHCRAFT”

Gaile Gray

#2 - Oct. 25, 2012, 12:47 p.m.

The team has responded. Your friend needs to provide information. The account name he provided is not accurate, and he offered no other details. This is required to prevent account theft. Please have your friend read all the replies and respond accordingly. We want to help.

Gaile Gray

#8 - Oct. 26, 2012, 5:24 p.m.

From what I can see in the notes on this ticket, the account your friend has listed does not exist. I’ve asked an agent to take a look. I’m working off of 121020-002767.

Edit: He also has been unable to prove that he owns the account, and given the things that have happened in the background, I would appraise this to be an “account ownership in dispute” issue. It’s best to await help from the senior agent to whom it is assigned, because he or she may be able to figure out who really owns the account and move forward from there.

The team is not willfully holding resolution; they are taking the time to make sure they give access to the account to the true owner. We all apologize for any delay, but it’s best to be careful and prudent in situations that involve ownership and access.